Terms of Service

Note: This English text is provided for convenience only. The Japanese version is the legally binding original; in the event of any discrepancy, the Japanese version prevails.

Last updated: May 2, 2026

Article 1 (General Provisions)

1. Purpose

These Terms of Service (hereinafter "Terms") set forth the conditions for using services belonging to the FeelFlow AI Ecosystem (hereinafter collectively "the Service") provided by FeelFlow Inc. (hereinafter "the Company").

2. Definitions

The following terms used in these Terms are defined as follows:

"FeelFlow AI Ecosystem": The collective term for the group of services operated by the Company. This includes, but is not limited to, FeelFlow ID Platform, AI Feel Chatbot, Flow Board AI, and Feel Agent AI. Unless otherwise specified by the Company, newly provided services shall also be subject to these Terms.
"User": Any individual or entity that registers for and uses the Service
"Account": User-specific authentication information created to use the Service. Issued through FeelFlow ID Platform and used commonly across the entire FeelFlow AI Ecosystem.
"Anonymous Subscriber": A person who wishes only to receive Marketing Communications without creating a FeelFlow ID Platform account. Such persons are managed as set forth in Article 12.
"Organization": The unit of corporate/group account that a User belongs to or manages on the Service
"Plan": The various usage plans provided by the Service (including free and paid plans)
"Content": Data and information that Users upload, transmit, or store through the Service
"Marketing Communication": Communications by email or similar means for marketing purposes, including announcements about the Service, introductions of new features, event information, and newsletters
"Subscription Category": A type of Marketing Communication. At present there are two categories, "Inquiry Follow-up Communications" and "Regular Newsletter," and the opt-in status of each category is managed independently of the others.
"Double Opt-in": A method whereby, after a User or Anonymous Subscriber declares an opt-in, the subscription is confirmed only once the recipient themselves clicks the link in the confirmation email sent by the Company
"Individual Terms": Terms, guidelines, or rules established by the Company separately from these Terms for each service included in the Service. In case of conflict between Individual Terms and these Terms, the Individual Terms shall prevail.

3. Agreement to Terms

By registering for or accessing the Service, Users are deemed to have agreed to these Terms. If you do not agree to these Terms, you may not use the Service.

Article 2 (Service Content)

1. Services Provided

The Service provides a group of services as the FeelFlow AI Ecosystem, including the following features:

FeelFlow ID Platform: Single sign-on (SSO), organization management, contract management, billing/payment (Stripe integration), legal document consent management
AI Feel Chatbot: AI chatbot service
Flow Board AI: AI-powered project management service
Feel Agent AI: AI agent service that autonomously carries out business tasks
Other services belonging to the FeelFlow AI Ecosystem that the Company may provide in the future

2. Changes to Services

The Company may change, add, or discontinue the content of the Service with prior notice to Users. However, notice may be omitted for minor changes (such as user interface improvements, typo corrections, and bug fixes).

Article 3 (Account Registration and Management)

1. Registration

Users shall register their accounts by providing accurate and current information in accordance with the methods prescribed by the Company.

2. Account Management

Users are responsible for properly managing their account information (email address, password, etc.).
If unauthorized use of an account is discovered, the User shall immediately notify the Company.
All actions performed through a User's account shall be deemed to be the actions of that User.

3. Account Suspension or Deletion

The Company may suspend or delete a User's account in the following cases:

Violation of these Terms
False information in registration details
Extended period of non-use
Other cases the Company reasonably deems inappropriate (in making such a determination, the Company will consider the nature of the violation, its impact on the Service, and similar factors)

Article 4 (Usage Fees and Payment)

1. Pricing Plans

The Service offers free and paid plans. Details of features and pricing for each plan are as described on the Service's pricing page.

2. Payment for Paid Plans

Usage fees for paid plans shall be paid by credit card via Stripe.
Payment shall be made in advance on a monthly or annual basis according to the contract period.
Transaction fees shall be borne by the User unless otherwise specified by the Company.

3. Plan Changes

Users may change their plan (upgrade or downgrade) through the settings page of the Service.
For upgrades, the difference shall be charged immediately on a pro-rated basis.
For downgrades, the new plan shall take effect from the next renewal date.

4. Refunds

For monthly plans, no pro-rated refunds will be issued.
For annual plans, refunds for the unused period will be issued only within 14 days of the contract start date.
Refunds required by applicable laws shall be made in accordance with such laws.

Article 5 (Prohibited Activities)

Users shall not engage in the following activities when using the Service:

Activities that violate laws or public order and morals
Activities related to criminal acts
Activities that infringe on the intellectual property rights, portrait rights, privacy, reputation, or other rights of the Company or third parties
Activities that place excessive load on the Service's servers or networks
Activities that interfere with the operation of the Service
Unauthorized access or attempts thereof
Unauthorized use of other Users' accounts
Activities that directly or indirectly provide benefits to anti-social forces through the use of the Service
Unauthorized use of the Service's API or reverse engineering
Reselling or redistributing the Service to third parties without the Company's permission
Other activities reasonably deemed inappropriate by the Company

Article 6 (Intellectual Property Rights)

1. Company's Intellectual Property

All intellectual property rights related to the Service, including software, designs, logos, trademarks, and documentation, belong to the Company or third parties who have granted licenses to the Company.

2. User Content

Intellectual property rights of content uploaded by Users to the Service belong to the Users.
Users grant the Company permission to use their content to the extent necessary for providing, operating, and improving the Service.

3. Feedback

Users grant the Company a free, non-exclusive, perpetual, and irrevocable license to any feedback or improvement suggestions provided to the Company.

Article 7 (Service Interruption and Termination)

1. Temporary Interruption

The Company may temporarily interrupt all or part of the Service in the following cases:

Performing system maintenance, inspection, or updates
Force majeure events such as earthquakes, lightning, fire, or power outages
Communication line or cloud infrastructure failures
Other cases deemed necessary by the Company

2. Service Termination

The Company may terminate all or part of the Service by providing notice to Users at least 3 months in advance.

3. Data Export

In the event of service termination, the Company shall provide Users with an opportunity to export their data within a reasonable period.

Article 8 (Disclaimers)

1. No Warranty

The Service is provided "as is." The Company does not warrant that the Service will be suitable for any particular purpose of the User, that expected results will be obtained, or that it will be free from errors or defects.

2. Limitation of Liability

Except where the Company is intentionally or grossly negligent, the Company shall not be liable for damages arising from the following:

Force majeure events (natural disasters, war, terrorism, pandemics, etc.)
Damages caused by Users' equipment or communication environment
Damages caused by unauthorized access by third parties (except where the Company is intentionally or grossly negligent)
Damages arising from Users' violation of these Terms

3. Cap on Liability

Except in cases of intentional or gross negligence by the Company, the Company's liability for damages to Users shall be limited to the total usage fees paid by the User to the Company in the past 12 months. Except in cases of intentional or gross negligence by the Company, liability to free plan Users shall be capped at 10,000 yen.

Article 9 (Indemnification)

If a User violates these Terms and causes damage to the Company or third parties, the User shall be liable for compensating such damages (including reasonable attorney fees).

Article 10 (Contract Termination)

1. Termination by User

Users may delete their account and terminate this contract at any time through the settings page of the Service.

2. Termination by Company

The Company may terminate this contract if the User falls under any of the following items. However, with respect to items 1 and 2, this applies only if the matter is not cured within 14 days after a notice requesting cure:

A material violation of these Terms
Non-payment continuing for 30 days or more
A petition for commencement of bankruptcy, civil rehabilitation, or similar proceedings
Being found to be associated with anti-social forces

3. Post-Termination Measures

After termination, the User's account and data will be deleted after a period prescribed by the Company (generally 30 days).
Payment obligations incurred before termination shall survive after termination.

Article 11 (Marketing Communications)

1. Delivery Conditions

The Company sends Marketing Communications to a recipient's registered email address only when the User or Anonymous Subscriber has explicitly consented per Subscription Category and has completed confirmation via Double Opt-in. Registering for or using the Service itself shall not be deemed consent to Marketing Communications.

2. Method of Obtaining Consent (Double Opt-in)

Consent to Marketing Communications is obtained through the following two-step procedure:

The User or Anonymous Subscriber explicitly enables the checkbox for the desired Subscription Category on an inquiry form, newsletter registration form, account registration screen, settings screen, or similar. Checkboxes are disabled by default (opt-in method).
The recipient themselves clicks the link in the confirmation email that the Company sends to the registered email address. Marketing Communications will not begin until this click (Double Opt-in confirmation) is completed.

If the confirmation link is not clicked within a certain period, the registration remains pending as unconfirmed, and the Company will not send any further Marketing Communications to that email address.

3. Subscription Categories and Independent Management

Marketing Communications are provided in the following Subscription Categories:

Inquiry Follow-up Communications: Opt-in is obtained when an inquiry is submitted, and additional information and related guidance regarding that inquiry are sent.
Regular Newsletter: Newsletters, information on new features and events, and other periodic announcements are sent.

The opt-in status of each Subscription Category is managed independently of the others. Unsubscribing from one category does not affect the opt-in status of any other category. Recipients may select or unsubscribe from categories in any combination.

4. Disclosure of Sender Information (Compliance with the Act on Specified Electronic Mail)

In accordance with the Act on Regulation of Transmission of Specified Electronic Mail (the "Specified Electronic Mail Act"), the Company discloses the following information in all Marketing Communications:

The name of the Company as sender
The Company's address
An email address or URL for receiving notices of refusal to receive (unsubscribe)
A one-click unsubscribe link (compliant with RFC 8058)

5. Method of Refusal/Unsubscribe

A User or Anonymous Subscriber may stop receiving Marketing Communications at any time, free of charge, by any of the following methods. Unsubscribing may be done per category or for all categories at once:

Clicking the one-click unsubscribe link provided in the body of a Marketing Communication email
Changing the receipt settings on the Service's account settings screen (for Users who hold a FeelFlow ID Platform account)
Contacting the inquiry desk set forth in Article 15

6. Effect of Unsubscribing

After the Company receives a notice of intent to unsubscribe, the Company will promptly stop sending Marketing Communications of the relevant category to that recipient. However, notices of amendments to these Terms, important security information, billing/invoice notices, and other communications essential to the provision of the Service (hereinafter "Transactional Communications") will continue to be sent even after Marketing Communications are unsubscribed.

7. Re-subscription

If, after unsubscribing, a User or Anonymous Subscriber wishes to receive Marketing Communications again, they may re-set the opt-in at any time via the Service's account settings screen or a re-subscription form separately provided by the Company. Re-subscription may also require confirmation by Double Opt-in as set forth in Paragraph 2.

Article 12 (Anonymous Subscribers)

1. Status of Anonymous Subscribers

An Anonymous Subscriber is a person who wishes only to receive Marketing Communications without creating a FeelFlow ID Platform account. Information regarding Anonymous Subscribers is managed by the Company in a database independent of User accounts (the newsletter_subscribers table).

2. Registration Conditions

Registration as an Anonymous Subscriber is established only when all of the following conditions are met:

An opt-in explicitly selecting a Subscription Category has been made via the contact form, newsletter registration form, or other registration route prescribed by the Company on an affiliated website.
The confirmation email link click via Double Opt-in set forth in Article 11, Paragraph 2 has been completed.

At the time of registration, a record of consent to these Terms and the Company's Privacy Policy (the date and time of consent, the version of the target documents, the source IP address, and the user agent) is retained by the Company as evidence.

3. Relationship with FeelFlow ID Platform Accounts

An Anonymous Subscriber record is managed as an entity logically independent of FeelFlow ID Platform user accounts (auth.users). Even if a FeelFlow ID Platform account is later created with the same email address, the Company will not automatically link the Anonymous Subscriber record with that account. The status of receiving Marketing Communications is managed separately on the Anonymous Subscriber side and the account side.

4. Information Retained

An Anonymous Subscriber record retains the following information:

Email address
Opt-in status per Subscription Category
Date and time of Double Opt-in confirmation
Date and time of unsubscription and the reason for unsubscription (optional)
Registration route (source) and language setting (locale)
Email delivery records (send date/time, open/click status, bounce count)

5. Deletion/Unsubscription

An Anonymous Subscriber may unsubscribe at any time, free of charge, by the methods set forth in Article 11, Paragraph 5. After unsubscribing, the record is excluded from delivery by a soft delete (recording of unsubscribed_at). If you wish for the complete deletion (hard delete) of the Anonymous Subscriber record itself, please contact the inquiry desk set forth in Article 15. After verifying your identity, we will promptly delete it to the extent permitted by applicable laws.

Article 13 (Governing Law and Jurisdiction)

1. Governing Law

The interpretation and application of these Terms shall be governed by the laws of Japan.

2. Jurisdiction

Any and all disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance. This shall not apply where the jurisdiction of another court is recognized by law.

Article 14 (Amendments to Terms)

1. Amendment Procedures

The Company may amend these Terms in the following cases:

When the amendment is in the general interest of Users
When the amendment is not contrary to the purpose of the contract and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and other circumstances relating to the amendment

2. Notice

When amending these Terms, the Company shall notify Users of the amendment details and effective date at least 30 days before the effective date through notifications on the Service, email, or other appropriate methods.

3. Deemed Consent

A User who does not agree to an amendment may terminate the Service by the effective date of the amendment. In such case, no penalty for termination shall arise. Users who use the Service after the effective date of the amendment shall be deemed to have agreed to the amended Terms.

Article 15 (Inquiry Desk)

For inquiries regarding these Terms, please contact us at the following:

Business name: FeelFlow Inc.
Address: Shibuya Mark City W 22F, 1-12-1 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
Representative: Jun Hattori, Representative Director
Email: contacts@feelflow.net

Established: February 17, 2026 Revised: April 16, 2026 (v1.1.0: added Marketing Communications and shadow account provisions) Revised: April 19, 2026 (v1.2.0: removed shadow account provisions; reflected Double Opt-in, the Anonymous Subscriber model, and independent management of Subscription Categories) Revised: May 2, 2026 (v1.3.0: added Feel Agent AI to the ecosystem enumeration) FeelFlow Inc.

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